Help & FAQ

This happens because our platform allows only one active session per account at a time. This prevents credential sharing.

To clear your old session and log in again:

1. Go to the login page.
2. At the bottom, click "Logged in elsewhere? Clear my session".
3. Enter your email address and password.
4. Click "Clear All Sessions".
5. You'll be redirected back — log in normally.

On the login page, click "Forgot your password?". Enter your username or email and we'll send a 6-digit verification code to your registered email. Enter the code to proceed to the password reset form.

The code expires in 15 minutes — if it expires, simply request a new one.

Passwords expire every 90 days for security. Click "Forgot your password?" on the login page, enter your email, and follow the verification steps to set a new password.

Ticking "Remember me" keeps you logged in for up to 14 days even after closing your browser — you won't need to log in each visit.

Use this on your personal device. Do not use it on shared or public computers.

This usually means the stream hasn't started yet or has temporarily paused. The player will automatically reconnect when the stream resumes.

If the stream should be live:

• Refresh the page and try again.
• Check your internet connection.
• Try a different browser or device.

Stuttering is usually caused by a slow or unstable connection. Try the following:

• Move closer to your Wi-Fi router.
• Close other apps or tabs using the internet.
• Click the quality selector (Auto button in the player) and choose a lower quality like 360p or 240p.
• If on mobile data, switch to Wi-Fi if available.

Browsers start videos muted by default. You'll see a "Tap to unmute" prompt on the video — click or tap it to enable audio.

If you still have no sound after unmuting:

• Check your device volume is not muted.
• Check the volume slider in the player controls.
• Try refreshing the page.

Two ways to go fullscreen:

• Click the fullscreen button (⛶) in the bottom-right controls of the player.
• Double-click anywhere on the video.

On iPhone, the video will enter native iOS fullscreen controlled by your device.

If you ticked "Remember me" when logging in, simply reopen the site — you'll be logged in automatically.

If you didn't tick "Remember me", try logging in normally. If you see the "already logged in" error, use "Logged in elsewhere? Clear my session" on the login page to clear the old session.

The Gospel Music feature is currently in development and will be available soon. Registered members will be notified once it launches.

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